Have questions about your order, our products, or need support? Our customer service team is happy to assist you.
Owner: Elvira Mursel
📍 Address
Remser Str. 7
70736 Fellbach
Germany
☎ Phone
0711 39017770
📧 Email
balkanshopmursel@gmail.com
Monday to Saturday: 10:00 – 18:00
Sundays & Public Holidays: Closed
We invite you to visit our brick-and-mortar store in Fellbach. We carry a wide selection of Balkan specialties, fine foods, beverages, confectionery, frozen goods, and many more products.
If you have questions about your order, please provide – if available – your Order Number to reference. This allows us to process your request more quickly.
If you ever have reason to file a complaint, please contact us via email as soon as possible, and include – if you are able – photos of the affected items along with your order confirmation.
We will handle your request quickly and smoothly.
We typically respond to all inquiries during our business hours within 1–2 business days. Processing times may be slightly extended during public holidays or periods of unusually high inquiry volume.